ORDERING
- When will my order be shipped?
Orders will be fulfilled in within 3 business days. As soon as your package has been sent, you will receive a confirmation mail (check your spam folder in case you haven't received it).
If you chose tracked shipping, you will receive a separate e-mail once your tracking number is available.
- What payment methods do you accept?
I accept, IDeal, Sofort, Apple Pay, Maestro, Mastercard, American Express, Visa, Discover, JCB and UnionPay.
- Can I have my order gift wrapped, or sent as a gift to someone else?
Yes! In that case, get in touch by adding a note at the check-out, or use the contact form. I will get back to you as soon as possible.
SHIPPING
- How are orders shipped?
I use PostNL (the national Dutch postal service). With every order you will get and track and trace code, it allows you to follow your parcel during it's entire journey. I use mailbox-shaped boxes as often as possible. This means you don't have to stay home to collect your parcel.
- What does shipping cost?
This depends on a few things, including your location and the total weight of your parcel. Shipping costs are calculated at check-out and can be previewed before completing your order. Note that I have no control over shipping costs, and I unfortunately have no way of offering reduced rates.
- Do I have to pay for customs and VAT?
For deliveries within the EU, the VAT is included in the price and there should be no additional costs for customs.
TROUBLESHOOTING
- My order hasn't arrived
I'm sorry to hear that! Sometimes packages can get delayed in the postal system, especially during busy times (such as around the holidays). In this case, allow for the following maximum delivery times:
The Netherlands: 2 weeks
Europe: 4 weeks
If you still haven't received your order after this timeframe and you have chosen for tracked delivery, contact me and I will do my best to help you. Unfortunately, for untracked orders I cannot see where you order is after it has been dispatched. Since I have no control over packages once they have been shipped, I do not offer refunds in case of lost mail. However, I can re-send the order free of charge.
If the tracking information states your package has been delivered, but hasn't, contact your local post office directly.
- My order arrived damaged
I always pack my orders as carefully as possible, but should something arrive damaged despite that, please get in touch. Include clear and detailed photos of the damage in your message. Once I have looked at these, I can send you a replacement.
- My order arrived and something is missing/incorrect
My apologies! In this case, contact me with clear images of your order. I can replace anything that is missing.